RETURNS & EXCHANGE
At Saudosa, we want you to feel confident in every piece you choose.
If for any reason you are not completely satisfied with your purchase, eligible items may be returned or exchanged within 14 days of delivery, provided they meet the conditions outlined below.
Eligibility
To be eligible for a return or exchange, items must:
- Be requested within 14 days of delivery
- Be unworn and unused
- Be returned in their original condition
- Include all original packaging
Items showing signs of wear, damage, alteration, or missing packaging will not be accepted.
Please note that all sale items and promotional purchases are final sale and are not eligible for return or exchange.
Return Shipping
Customers are responsible for all return shipping costs, including exchanges.
We recommend using a tracked and insured shipping service, as Saudosa is not responsible for items lost or damaged during return transit.
Original shipping charges are non-refundable.
International Orders
International return shipping costs are the responsibility of the customer.
Orders are shipped DDP (Delivered Duty Paid), meaning duties and taxes are collected at checkout to help ensure there are no unexpected customs charges upon delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at info@saudosaofficial.com.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
We will resolve the issue as quickly as possible.
Additional Information
Natural wear over time, including minor fading, scratches, or tarnishing, is not considered a manufacturing defect and does not qualify for a return or exchange.
Saudosa reserves the right to refuse returns or exchanges that do not meet the conditions outlined above.
By placing an order with Saudosa, you acknowledge and accept this Returns & Exchanges Policy.
For any questions, please contact info@saudosaofficial.com.
