RETURNS & EXCHANGE

At Saudosa, all pieces sold are earrings. Due to hygiene reasons, we do not accept returns for refunds on any earrings purchased through our website.

Please read our policy carefully before placing your order.

Earrings Policy

Because all Saudosa products are earrings, we are unable to offer refunds once an order has been delivered.

If you change your mind, we may offer:

  • An exchange for another style (subject to availability)

  • Store credit

Requests for exchanges or store credit must be made within 10 days of delivery.

To be eligible:

  • Earrings must be unworn and unused

  • All original packaging must be included

  • Items must be returned in original condition

Any items showing signs of wear, damage, or missing packaging will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs, including exchanges.

We strongly recommend using tracked and insured shipping, as Saudosa is not responsible for lost or damaged returns.

Original shipping costs are non-refundable.

International Orders

All international return shipping costs are the responsibility of the customer.

We ship international orders DDP (Delivered Duty Paid), meaning duties and taxes are calculated and paid at checkout to avoid unexpected customs charges upon delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at Info@saudosaofficial.com with:

  • Your order number

  • Photos of the item and packaging

We will work to resolve the issue as quickly as possible.

Sale Items

All sale items and promotional purchases are final sale and cannot be returned, exchanged, or refunded.

Additional Information

Natural wear over time, including minor fading or tarnishing, is not considered a manufacturing fault and does not qualify for a refund or exchange.

By placing an order with Saudosa, you acknowledge and accept the terms of this policy.

For any questions, please contact Info@saudosaofficial.com